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ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
Luxell Europe uses UPS, USPS, DHL and many other domestic postal services. You can get more details on your shipment when checking out and filling out your delivery details.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Our express options make it possible for us to deliver in 3-5 business days. But this really depends on postal service we are using.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship to almost all Europe, the U.S.A, India and China. Our products are located in the United Kingdom.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
All Visa and MasterCard Credit Cards and Debit cards are accepted, PayPal, Amazon Pay and Google Pay are also accepted for fast checkout.
IS BUYING ON-LINE SAFE?
We have stores in Amazon and Ebay as well. We make sure that all of customers are happy with all of our services and products. We make sure that you get the product on time as described. If you do not like shop on our web site you can visit our Ebay and Amazon store.

Orders and Returns

HOW DO I PLACE AN ORDER?
Simply select the product that you like to but and add it to your card. Then proceed to checkout and fill out your delivery address use your credit card with out secure checkout page or use fast checkout options like PayPal and Amazon Pay to complete your order.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, we only require a valid email address to send you notifications about your delivery status. 
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
On our main page we have a online chat portal you can ask any us any question and we will answer as soon as possible or use our mail address to contact us. Find more details here.
HOW CAN I CANCEL OR CHANGE MY ORDER?
Contact us via online chat or our mail address. If the shippment was already made we can not cancel your order, but you are welcome to return your product.
HOW DO I TRACK MY ORDER?
In our checkout page we ask for your email address. We need that to provide you detailed informations of the status of your delivery. For more you can contact us via our online chat any time you want.
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